World Pet Express
Reviews and Complaints
Terrible
Do not use these incompetent fools
Dont use this company
Preferred solution: Full refund
Bad service
Freaking Terrible!!!!!
DO NOT do business with these jokers. I ordered Heartgard for my dogs on March 17th. The order supposedly shipped on the 20th, which their website says it takes 7-12 business days. They even called me on the 20th to confirm my address, which is weird as fuck, because why the *** would they need to confirm it when I input the address during my order. Never had a merchant do that. I even asked them why and made sure they knew I was very skeptical about them. They assured me that they were not a scam.
Anyway, I did not receive it within that time frame, so I emailed the customer service. Here was their response:
Dear Bryan Gulcin,
Good day and I hope all is well.
This is to advised that your order has shipped out last 3/20/2018 and will take 10-15 business days to receive it.
You should receive the order on or before April 10,2018.I apologized if you still haven't received the order but as of today it is still on the time frame. You should receive it soon. We don't have a tracking number because we shipped medication thru USPS regular mail and we shipped it by bulk. If you don't receive the order on the given date, please give us a call back so that we can check your order.
Your questions and comments are important to us. If you require further assistance please contact us by phoning 1-88*-798-****. We are open from 5 am to 9 pm PST everyday. Thank you!
Kind regards,
Danjelo
Customer Service
www.worldpetexpress.net
1-88*-798-****
Who the *** doesn't provide a tracking number? I then emailed them on April 10th to tell them if I don't receive it by the end of the day we are going to have problems. BTW April 10th is the 17th business day (not including Saturdays), so we are already way past due here. Here was their response:
Good day and I hope all is well.
Yes sir, you should received the order today. If not, give us a call back tomorrow so that we can forward your concern to our shipping department.
Nope. Nothing. Called customer service and she said she would forward my complaint to the shipping department and that she made a "note" on my account. So basically nothing was resolved. I called my bank to ensure I got a refund since these idiots are useless. Seriously, do not do business here. If I had a good experience I'd write about it because I'm all about giving both positive and negative reviews. But these guys are a fraud.
- Everything about it
Preferred solution: Full refund
Scam to get your credit card info
False advertisement. LIERS, don't buy from them
This company sells fake medicine. Their website picture shows that they sell Heartgard Plus.
But they sent me Strongheart Heartgard Plus, which is completely different. Also, other websites sell the same product for 15 dollars. However, they are charging 45 dollars for the product. Stay away from them!
When asked about the product over the phone the "phone line assistant" tried to sell me on the product and tried to blame it on me and say that it says generic. However, the largest problem is that the picture is of Heartgard- not strong heart.
I would be fine with this if it was an honest mistake and heartgard could be sent- however I believe that this company purposefully did this by false using the picture of heartgard and not using the proper picture. FALSE ADVERTISEMENT is federally illegal.
Excellent!***** Everything they promised
Shipping Issues
When I ordered my flea/worm treatment for my cat, upon checkout shipping stated 5-7 business days. It's been well over a month and I still have not received my product that I spent $77+ on.
So I call and they tell me that they will have their shipping department reach out to me which the did the very next day and then they called again the day after to check if I had received my package. They proceed to tell me it could take another 7-8 business days. I was unaware this was being imported from another country. Had the website told me I would have gone another route as I needed treatment for my cat sooner than later.
Do not purchase from this site unless you are prepared to wait a lengthy time for an out of country package. Other than shipping they have great customer service.
Preferred solution: Let the company propose a solution
I am so shocked by all these reviews
I used this website way back when it was called another name. I have always received my shipments but you must order 1-2 months before you intend to use it b/c it ships from another country.
When I have had trouble with coupon codes etc. working all but one time they were able to immediately remedy the situation. My pets passed and I haven't ordered in a few years. Perhaps, these problems occurred after I dealt with them in the past. I can't tell what years these were written in no year given just the month.
I have worked for a veterinary pharmaceutical company one which their products are sold on the site. They are not fake products. Most of these companies parent companies are located in other countries. For example Bayer is located in Germany. In the UK they must sell them by a different name but are the identical product labelled in the US.
I have used the Advantage/Advocate product and the Revolution/ Stronghold and both products have the same efficacy and are effective.
Do NOT fall for it!
Preferred solution: Let the company propose a solution
OMG Hoping to get my order
Nothing but lies
SCAM, CREDIT CARD REVERSED CHARGES
Good Service
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I too have been scammed by World Pet Express. I ordered a year supply of Heart Guard for 6 dogs a couple weeks ago.
Today they call to VERIFY my address and tell me my pills will ship from Europe and be here in approximately 7-8 weeks! Are you kidding? I asked them to cancel my order. Was told it will take around a week to refund my money.
We will see. I never will do business with them again. I buy a lot of stuff on line, but this outfit is the worst.
It would be insane to ever order from them again. Lee Bahr
The same thing happened to me!
My question is if it is illegal to sell meds that require prescription how are you guys selling them? I’m wanting to order to save $300 checkup at the vet just to get heartworm meds which is pathetic but I’m wondering if the meds being sold are legit or what is the reason you can sell them without prescription??Are they even safe?
This EXACT thing happened to me. Total fraud company!
i ordered from them for the first time also. same thing happened about verifying address, i guess it's extra precaution since they are shipping from over seas.
It has to go thru customs.I received my order last week.
pleased with medication its the same but not in English. i have used revolution in past and knew about the medication already so iam ok with that.
same thing here.. weird phone call to confirm address. then took 5 weeks to get the product and then they sent the wrong thing and wont do anything about it.
I will never buy from WorldPetExpress again and suggest no one ever buy anything from them. I ordered Sept 7, and they called me Sept 27 to "confirm my address" which was exactly what I had already provided them.
Here it is a week later and I STILL haven't received my pet's medication.
I talk to them and they claim it can take 20 days for the shipment to be received and orders normally take 5 weeks Don't bother buying from these people. Their customer service is bad, their service is slow, and they simply do not care
Oh my you dont read the Faqs page and here you are ranting like a stupid. hahahahha
Your laughing at other people and say "ranting like a stupid"? Boater, learn to speak English before you choose to throw stones, moron.
The company sucks, lets just call it like it is...and you are a moron...just keeping it real. But have a nice day!